Privacy policy

Privacy Policy
Last updated: 01.10.2024

This Privacy Policy outlines how Mona Rose ("we", "us", or "our") collects, uses, and discloses your personal information when you use our services, visit, or make purchases from monarose.com (the "Site"). This policy applies to all users of the services, whether you are a customer, website visitor, or another individual whose information has been collected in accordance with this Privacy Policy.

By using our services, you agree to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please refrain from using the services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal, or regulatory requirements. Updates will be posted on the Site, along with the updated "Last Updated" date.

How We Collect and Use Your Personal Information

Over the past 12 months, we have collected personal information from various sources to provide the services. The specific information we collect and its use depend on how you interact with us. This includes information you provide directly and data automatically collected, such as through cookies.

We may use this information to communicate with you, fulfill orders, comply with legal obligations, enforce terms of service, and protect the rights of our users.

Types of Personal Information Collected

  • Direct Information: Name, address, email, phone number, billing/shipping details, order information, account credentials, and communication preferences.
  • Usage Data: Automatically collected via cookies, such as your IP address, browser details, and interaction with the Site.

Information from Third Parties

We may also receive information about you from third parties such as:

  • Service Providers: Such as Shopify or payment processors.
  • Online Tracking Technologies: Collected through interactions with emails, ads, or the Site.

How We Use Your Personal Information

We use personal information for several purposes:

  • Providing Services: To process orders, manage accounts, arrange shipping, and handle returns.
  • Marketing & Advertising: To send promotional materials and tailor advertising.
  • Security & Fraud Prevention: To detect and prevent fraud or malicious activities.
  • Customer Communication: To offer support and respond to inquiries.

Cookies

We use cookies to improve your experience on the Site, run analytics, and better understand user interactions. You may adjust your browser settings to block cookies, but this may affect the functionality of the services.

Disclosure of Personal Information

We may share your information with:

  • Vendors: To provide services like payment processing or order fulfillment.
  • Business Partners: To help advertise our products.
  • Legal Compliance: To comply with legal obligations or in the event of a business transaction.

User-Generated Content

If you submit reviews or other content, it may be publicly accessible. We are not responsible for the privacy of this information.

Third-Party Websites and Links

Our Site may contain links to third-party sites. Please review their privacy policies, as we are not responsible for their practices or content.

Children’s Data

Our services are not intended for children, and we do not knowingly collect their information.

Security & Retention

We take reasonable steps to protect your information, but no system is completely secure. We retain personal information as long as needed for business, legal, or operational purposes.

Your Rights

Depending on your location, you may have rights regarding your personal information:

  • Right to Access: Request access to the information we hold.
  • Right to Delete: Request deletion of your data.
  • Right to Correct: Request correction of inaccurate data.
  • Right to Portability: Receive a copy of your data. You can exercise these rights by contacting us. We may need to verify your identity before processing your request.

Complaints

If you have any concerns about how we handle your personal information, please contact us. You may also file a complaint with your local data protection authority.

International Users

Your personal information may be transferred outside your country, including to the United States. We rely on legally recognised transfer mechanisms for these transfers.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please email us at themonarose.com@gmail.com.